FAQs

As a user, what you see on screen when you log in to HR.net Enterprise is determined by your security role. The client has full control over the features and information accessible by users. Functionality on Communities is displayed in a simple and logical way – users do not require technical knowledge to get the most out of HR.net Enterprise.

Every Community can be configured to include reports, workflow requests, news feeds, company documents, database searches and data etc.

Navigation is simple as tabbed browsing gives users a clear view of where they are in the application at all times.

HR.net Enterprise is supplied with its own drag-and-drop toolset which allows users to add, modify or delete any screens or workflows.

The Administrator Console functionality includes:

• Edit/add tables
• Edit/add pick lists
• Edit/add lookups
• Edit/add fields to tables
• Edit/add screens
• Edit/add workflows

The package is feature-rich but screens and user interfaces have been designed to be completely configurable.
Every workflow process in HR.net Enterprise can be edited using the Administrator Console and any number of new workflow processes can be defined and deployed.

The workflow design tool is an integral tool of HR.net Enterprise and no other applications, tools or licences are required.

HR.net Enterprise comes with its own integral report writer allowing users to define any number of customer reports and charts (or, if required, third party tools such as Cognos/Business Objects can be used).

This configuration work can be undertaken by Vizual consultants or by Clients who have been trained in the use of the Administrator Console.

HR.net Enterprise software is supplied with an integral toolset called The Administrator Console. This allows you to add/edit/delete any number of fields and screens.

The Administrator Console functionality includes:

• Edit/add tables
• Edit/add pick lists
• Edit/add lookups
• Edit/add fields to tables
• Edit/add screens
• Edit/add workflows

Also all screens and user interfaces are completely configurable.

End users access HR.net Enterprise using a web browser – Internet Explorer 7/8 or Mozilla Firefox 3 are the supported browsers and no other third party software is required.

For more information go to www.microsoft.com/NET

The version control feature ensures you retain a full history of all documents and ensures that users always see the latest version. HR.net Enterprise allows you to store any number of electronic documents for any employee. Documents can also be generated and stored automatically, as in the case of a mail merge, or scanned and added manually. Documents can be stored in any format including: doc, docx, pdf, jpeg, bmp etc.

HR.net Enterprise employs its own custom authorisation process based upon roles assigned to a user. When a request is made by the user, HR.net Enterprise checks the set of assigned privileges. If the user does not have the required privileges then the request is rejected. This is controlled in the HR.net Enterprise Web Application and Administrator Console application and a message is displayed informing the user that they do not have the required privileges to carry out the request.

The preferred approach to integration is where HR.net Enterprise acts as the master with changes captured within HR.net Enterprise being passed to Payroll by way of a Payroll change file. HR.net Enterprise’s workflow enables tighter management of new hires, terminations and changes that can impact payroll. It records these changes, processing them and allows the payroll personnel to perform manual checks of the data before it is transmitted to payroll application or bureau. It is also possible to capture the gross to net information from the payroll application or bureau and to import that back in HR.net Enterprise in a payslip format. This provides employees with self-service access to online payslips.

• Investigate any problems with the software reported by the Licensee and use all reasonable endeavors to provide a workaround or fix to each fault, as soon as reasonably possible,.
• Provide releases to users of the Software who have a support contract with Vizual, at such frequency as Vizual may determine. Such releases may incorporate minor enhancements, product updates, corrections and software code changes. Vizual reserves the right to charge for releases that include significant enhancements or introduce substantial new functionality.
• Provide updates which comprise modifications to the software so as to ensure that the Software conforms to any changes of legislation or new legal requirements which affect the functions or facilities of the Software updates.
• Provide the following support through the Vizual Client Support Desk to nominated employees of the Client who are responsible for operating the Software and are competent in its use and operation:
  1. Telephone Support
  2. Email Support
  3. Remote log-on to the Client’s computer system, which the Client accepts as a prerequisite to on-site support being provided. (This is a secure service that uses data encryption).
  4. Access, which may be subject to password control, to the appropriate Vizual websites for access to available updates.
• Provide on-site support, at Vizual’s discretion, should a fault not be resolved by telephone, remote log-on or email support.

The support team is formed of long standing employees with extensive knowledge of HR.net Enterprise and technical capability. We currently support customers worldwide.

All agents use the same application for tracking customer issues with a single record for every support incident therefore ensuring effective hand-off between agents. Customers have their own interface to this support system allowing them to track logged incidents and view progress of those incidents.

Vizual provides comprehensive training for users of HR.net Enterprise. Our courses are designed to ensure that delegates have maximum hands-on experience, giving them the skills and confidence to return to the workplace with a thorough understanding of the software. Each course is structured and set out in an easy to follow manner and is accompanied with practical exercises at the end of each section. We can provide both on-site and classroom training.

HR users would require 2 days training and System Administrators 3 days. We would expect at least one person from the IT/system side to be involved in training program, installation and set up of the system. The client may also adopt the training system in which key support people are shadowing Vizual consultants to further gain knowledge on HR.net Enterprise.

There is a full suite of documentation on the product and includes the following:

• HR.net Enterprise Web Application User Guide
• Administrator Console User Guide
• Document explorer Guide

These are supplied in electronic or hard copy format with the software.

In addition we are happy to provide our standard training course notes in electronic format. Training participants are provided with hardcopies of the same documents when they undergo training.

These include:

• HR.net Enterprise Familiarisation Guide
• HR.net Enterprise User (Basic)
• HR.net Enterprise User (Advanced)
• Report writing within HR.net Enterprise

Vizual can also produce custom user guides which are specially configured for customer’s individual use of HR.net Enterprise.